Senior Technical Services Representative - Puglia area - #48506

Job Description

The Technical Sales Representative is responsible for assisting the Area Sales Managers with calling on prospective customers/target accounts and evaluating and providing technical support to Key, New and Existing account customers.

In this role, you will cover all the Puglia area.

Responsibilities

• Ensure customer quality and service expectations are met.
• Support customers with plant audits, trouble-shooting, general technical support and process development.
• Eliminate or reduces customer complaints.
• Help achieve or exceed sales and margin goals.
• Help increase volume growth.
• Communicate extended product knowledge in wood,
• Attend coatings seminars and trade shows pertinent to sales/marketing.
• Manage product trials at designated customer facilities.
• Support national accounts specifications approval process.
• Maintain contact with laboratory on current technical issues.
• Work closely with the laboratories.
• Assist with equipment installation and various line or equipment modifications/adjustments.
• Conduct technical training seminars at customers’ facilities.
• Evaluate product complaints and decides the best way to resolve problems.
• Assist customers in preparing paint specifications to meet product applications.
• Troubleshoot on-line technical problems such as correcting batches and formulation of products.
• Advise customers of product line changes and improvements.
• Maintain expertise in product finishes equipment use and surface preparation.
• Assist customers with product inventory control/re-ordering.
• Train customers on product knowledge and application methods.
• Assist Area Sales Managers by preparing samples, panels, etc. for presentations.
• Maintain customer technical service issues on file for follow-up.
  
  

Qualifications

• At least 5 years of experience in technical support for coating products, preferably in the wood industry.
• Good understanding of and experience in the Italian Industrial Wood coatings market
• Strong knowledge of application processes, surface preparation, and finishing systems.
• Ability to troubleshoot technical issues on-site and remotely, providing effective and timely solutions.
• Excellent customer-facing and communication skills, with the ability to explain technical concepts clearly.
• Experience in supporting sales teams and collaborating cross-functionally (R&D, production, quality).
• Proven ability to manage customer relationships and handle complaints or claims professionally.
• Good understanding of industry standards, regulations, and safety requirements related to coatings.
• Strong problem-solving skills and a proactive, results-oriented approach.
• Ability to hand-spray all major coatings technologies
• Experience of working with automatic colour-matching systems
• Availability to travel frequently to customer sites and production facilities.
  
  

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

Eligibility to Work

You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.