Facility Supervisor - Milano Montenapoleone - #49534

Position

For the future Montenapoleone House of Dior, we are looking for a Facilities Supervisor, reporting to the Boutique Operations Manager, responsible for the operational and technical management of properties and systems, ensuring excellence in service, operational continuity, and regulatory compliance in a high-visibility luxury retail context.

The role supports the planning of ordinary and extraordinary maintenance activities, monitors the execution of supplier interventions, and verifies compliance with the technical and quality standards required by the Maison, ensuring that the boutique consistently maintains high standards.

Job responsibilities

• Technical Management and Maintenance

  • Definition, activation, and monitoring of technical maintenance and service contracts (electrical, mechanical, fire prevention, security systems, BMS, cleaning, etc.).
  • Monitoring and updating of the preventive maintenance plan, ensuring deadlines are met and intervention reports are correctly compiled. Operational coordination of suppliers and control of the correct execution of contractual activities (SLA, KPI, service quality).
  • Management of corrective maintenance and emergency interventions.
  • Technical coordination for fittings, internal events, space reorganizations, minor works, internal relocations, ensuring the operational continuity of the boutique.
  • Technical support during in-store events and special activities, with possible on-site presence.
  • Collaboration with project & Architecture teams during work delivery and handover phases for commissioning and maintenance takeover.
  Verification and updating of documentation

• Regulatory Controls

  • Implementation of the plan for mandatory periodic checks in compliance with Italian regulations.
  • Management of relationships with control bodies and notified bodies.
  Periodic audits of suppliers to ensure quality, contractual compliance, and economic adequacy of services

• Budget and Cost Control

  • Contribution to the preparation of the operational budget (Opex) and monitoring of assigned expenses, in compliance with economic objectives.
  • Analyzes and validates received quotes, verifying their technical and economic consistency.
  • Participation in defining maintenance capex.
  • Drafting of technical specifications for extraordinary maintenance and small investments.
  • Verifies the congruence between quantity surveys, approved offers, and works actually executed on-site.
  Monitors deviations between budget and actuals, reporting any critical issues and proposing corrective actions

• Supplier and Team Coordination

  • Operational management of facility suppliers with a strong focus on service and customer experience.
  • Coordination of daily activities in line with Operations objectives.
  Promotion of a collaborative and performance-oriented environment

• Relationships with Property and Landlord

  • Technical interface with landlords and participation in technical meetings.
  • Management of technical issues according to contractual agreements.

Profile

Experience

• Experience in similar Facility/Maintenance roles, preferably in high-end retail or hospitality.
• Previous experience in the luxury sector is preferable.
• In-depth knowledge of Italian technical and safety regulations.
• AutoCAD, Excel
• Planning, reporting skills

Soft Skills:

• High organizational skills and results-oriented.
• Excellent interpersonal and communication skills.
• Problem-solving and priority management in high-pressure contexts.
• Discretion and confidentiality are essential in a luxury environment.
• Strong focus on internal and external customers.
• English fluent

CHRISTIAN DIOR
MAISON

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams