Front Desk Supervisor - #52510

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.

About the Role

The Front Office Supervisor plays a key leadership role within the Front Office team, ensuring exceptional guest experiences throughout the arrival, stay, and departure journey. This position supports the Front Office Management team in overseeing daily operations, mentoring Front Desk Agents, and maintaining the highest standards of luxury hospitality service.

As a visible leader and guest advocate, the Front Office Supervisor ensures operational excellence, resolves guest concerns proactively, and fosters a culture of service, teamwork, and continuous improvement consistent with Four Seasons standards.

What You Will Do

• Supervise and coordinate the daily operations of the Front Desk, ensuring smooth and efficient service delivery across all shifts.
• Lead by example, welcoming guests and handling check-ins, check-outs, and guest interactions with professionalism and warmth.
• Support, coach, and motivate Front Desk Agents, providing guidance and feedback to maintain high service standards.
• Ensure guest requests, inquiries, and concerns are addressed promptly and effectively, delivering personalized service and successful service recovery when required.
• Monitor room inventory, arrivals, departures, and VIP guests in collaboration with Rooms Control and other departments.
• Oversee the accuracy of guest profiles, preferences, billing procedures, and financial transactions.
• Utilize Opera and other hotel systems for reservations, room assignments, reporting, and operational communication.
• Coordinate closely with Housekeeping, Concierge, Guest Experience, and other operational departments to ensure flawless guest experiences throughout their stay.
• Assist with scheduling, training, onboarding, and performance support for Front Office team members.
• Support the Front Office Management team with operational projects, audits, and departmental initiatives.
• Ensure compliance with hotel policies, safety procedures, and security standards.
• Uphold Four Seasons grooming, etiquette, and Forbes-level service expectations throughout every shift.

What You Bring

• Previous experience in Front Office operations, preferably in a luxury hotel environment of at least 1-2 years.
• Prior supervisory or leadership experience within Front Office or Rooms Division operations is preferred.
• Strong passion for hospitality and commitment to delivering exceptional guest experiences.
• Excellent leadership, communication, and interpersonal skills.
• Ability to coach, develop, and inspire team members in a fast-paced environment.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Experience using Opera PMS and hotel operational systems.
• Strong problem-solving skills and the ability to remain calm under pressure.
• High attention to detail and commitment to service excellence.
• Flexibility to work morning, afternoon, evening, weekend, and holiday shifts as required.
• Fluency in English and Italian. Additional languages are a plus

What We Offer

• 28.000,00€ Base Salary
• Excellent Training and Development opportunities.
• Employee Discount for stays at any Four Seasons worldwide.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.

Schedule & Hours

• Full-time position based at Hotel Danieli, Venice.
• Flexibility to work weekends and holidays as needed.
• You must possess the legal right to work in Italy