Team Manager - Boutique Milano - #45130

Team Manager (he/she)

Givenchy, the epitome of audacity in luxury fashion, invites you to join as a Team Manager. Immerse yourself in audacious collections and deliver personalized shopping experiences defining Givenchy’s legacy.

LOCATION Milan, Via Sant Andrea

TERMS Permanent contract - Full time

STARTER DATE June 2026

Job Responsibilities

YOUR MISSION AND ROLE

As a Team Manager within our luxury universe, you will be entrusted with the leadership and development of our sales team, ensuring the delivery of an exceptional client experience and upholding the brand’s standards of excellence. Your responsibilities include :

• Team Leadership and Development:
• Lead, inspire, and mentor the sales team, fostering a culture of passion and commitment to luxury service.
• Facilitate ongoing training and development programs to enhance team members’ product knowledge and sales skills.
• Exemplify the brand’s image by adhering to the highest standards of attire and conduct.
• Ensure that the team reflects the luxury standards and values of the brand.
• Performance Culture & Feedback culture :
• Implement sales strategies to meet and exceed targets, ensuring the team is aligned with brand objectives.
• Collaborate with other departments to optimize merchandise displays and drive sales performance.
• Implement performance metrics and regularly assess team performance against set targets.
• Provide constructive feedback and coaching to team members to enhance their individual and collective effectiveness.
  
  

• Client Elevation :
• Oversee and participate in client interactions, setting the gold standard for personalized and luxury service.
• Cultivate enduring relationships with high-value clients, driving long-term brand loyalty.
• Reporting and Communication:
• Generate regular reports on team performance, sales metrics, and client feedback.
• Communicate effectively with higher management, providing insights into team achievements and areas for improvement.
  
  

• Operational Excellence:
• Ensure operational excellence in all aspects of the sales floor, including product presentation, cleanliness, and adherence to protocols.
• Collaborate with stock management to ensure optimal product availability on the shop floor.
• Foster a collaborative environment by working closely with other departments, including stock management, marketing, and operations.
• Encourage cross-functional collaboration to enhance the overall boutique experience.
  
  

Profile

YOUR PROFILE - Proven experience in team management within the luxury or retail industry. - Strong leadership skills with a track record of motivating and developing high-performing teams. - Excellent communication and interpersonal skills. - In-depth knowledge of luxury products and service standards. - Ability to work in a fast-paced and dynamic environment. Language Proficiency: Very good [local language/second language] language skills. - Passion: A passion for delivering exceptional customer experiences and exceeding sales targets. You want to be an ambassador of an audacious Maison. You are passionate about fashion and the client experience. You thrive in a dynamic environment, finding versatility and autonomy to be stimulating rather than intimidating. You are a team player, but you are also individually driven by a strong entrepreneurial spirit and a resilient attitude. You are a challenger and a perpetual work in progress. You excel in test and learn situations, always striving for improvement and a willingness to do things differently.

Additional Information

OUR ENGAGEMENT / WHAT WE OFFER

We believe in our talents and are committed to supporting and developing them throughout their careers. When you join Givenchy, you become a part of a luxury house that is a member of the LVMH Group, which comprises 75 luxury houses and boasts a robust HR culture:

• We support your career development within the House and career growth within the LVMH Group.
• We ensure the enhancement of each individual's skills and facilitate regular professional development discussions.
• We provide health insurance, access to LVMH private sales, and other benefits.
• We develop Corporate Social Responsibility reinforce the positive environmental and social impact.
  
  

GIVENCHY is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We invite you to learn more about the creator of Givenchy Maison, Hubert de Givenchy, by visiting this [link] and to find inspiration in the latest videos from Givenchy [link].